Go Local Asheville Mobile App

Launch Date:

February, 2022

Get the App:

golocalasheville.com

Go Local Asheville’s mobile app puts Asheville’s local independent businesses at your fingertips. With a categorized, searchable directory and a handy map, locals and visitors have convenient, insider access to the best of Asheville. And even better… Go Local Asheville cardholders get special offers and discounts from each business! Go Local Asheville supports the vibrant local economy, contributes financially to Asheville’s public schools, and helps sustain the unique character of the city.

With more than 4,000 cardholders and nearly 600 participating businesses in 2021, Go Local Asheville had an acute need for offering a mobile app to make the program more convenient and top of mind for consumers. The goal was to become the go-to Asheville directory, driving foot traffic to local independent businesses, increasing sales, and growing the number of Go Local cardholders. The timing had never been better to bring this concept to life.

Working with the development team at FullSteam Labs I defined a UX strategy that incorporated user research and the Go Local Asheville team’s vision and domain wisdom. We started the project started with a creative brainstorming session, which is always fun and super productive.

I defined the user stories that improved upon the best features of the website, designing for an intuitive experience targeted for consumers on the go. Since the existing website includes the business member management platform, we used the website database as the single source of truth, keeping the information delivered to app users accurate as well as eliminating the need for additional staff and business owner responsibilities to maintain the app data.

Once essential features were scoped out, we began the iterative process of wireframe > prototype > develop > test > refine > release. This collaborative process allowed the business owner to see the progress and bring her expertise to the decision-making for each feature. As project manager and UX designer, I managed the testing and feedback cycles, and worked closely with the developers and the business owner throughout the project to keep it on track and expectations aligned.

The initial launch of the Go Local Asheville app included the business directory in list and map formats, business search, and filters for categories and collections, all wrapped in their iconic brand. Next came proximity-aware features and a digital version of the previously paper-only Go Local Asheville Card. The proximity-aware features are especially useful for people looking for businesses close to them while in the city, encouraging the app user to visit one local business after another. The Digital Go Local Card is easy and convenient for the cardholder, and opens so many possibilities for future growth.